CourtFlow Terms of Service

Last updated: 31 August 2026

These Terms of Service ("Terms") govern your access to and use of CourtFlow.

CourtFlow provides an online platform that enables sporting clubs, associations, organisers and other authorised users ("Clubs") to manage activities including sessions, Rumbles, competitions, tournaments, memberships, court hire, events, merchandise and other club activities.

By creating an account, using CourtFlow, registering for an activity, making a booking or completing a transaction through CourtFlow, you agree to these Terms.

If you do not agree to these Terms, you must not use CourtFlow.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

1. About CourtFlow

CourtFlow provides technology that allows Clubs and players to organise and participate in sporting activities.

Depending on the feature being used, CourtFlow may provide services including:

  • player registration and account management;
  • session and event registration;
  • Rumble, tournament and competition management;
  • court bookings;
  • club memberships;
  • club merchandise and other purchases;
  • payment processing functionality;
  • Club Credit;
  • communications between Clubs and players;
  • scoring, scheduling, rankings and competition administration; and
  • other club-management functionality.

The Club remains responsible for the sporting activities, facilities, memberships, goods or services it offers through CourtFlow unless expressly stated otherwise.

CourtFlow is responsible for providing and operating the CourtFlow platform.

2. Your Account

You must provide accurate and current information when creating and maintaining your CourtFlow account.

You must not:

  • impersonate another person;
  • deliberately provide a false identity;
  • create accounts for fraudulent or abusive purposes;
  • allow another person to use your account in a way that breaches these Terms; or
  • attempt to circumvent an account restriction or suspension.

You are responsible for activity carried out through your account, except to the extent that activity occurs without your authority and is not attributable to your actions or failure to take reasonable care.

CourtFlow may require reasonable identity or account verification where necessary to protect users, Clubs, payments or the platform.

3. Club Activities

Activities displayed on CourtFlow are generally created and operated by the relevant Club.

The Club is responsible for information it provides about an activity, including matters such as:

  • date and time;
  • venue;
  • eligibility;
  • playing format;
  • capacity;
  • skill or rating requirements;
  • equipment requirements;
  • entry fees;
  • cancellation policies; and
  • other participation requirements.

Players are responsible for reviewing the relevant activity information before registering.

Clubs may establish reasonable rules relating to participation, safety, conduct, eligibility and use of their facilities.

4. Payments

CourtFlow facilitates payments associated with Club activities and other services offered through the platform.

Payments may be processed using third-party payment providers, including Stripe.

Depending on the transaction, amounts paid by a player may include:

  • an amount payable in connection with the Club activity, booking, membership or purchase;
  • a CourtFlow platform or service fee;
  • payment processing costs where applicable; and
  • any other amount clearly disclosed before payment.

CourtFlow may receive and process payments through its payment infrastructure and arrange for amounts owing to Clubs to be transferred or settled in accordance with CourtFlow's arrangements with those Clubs.

The way a payment is processed or settled does not change any rights a consumer has under the Australian Consumer Law.

Players must not knowingly use payment methods without the account holder's authority.

5. CourtFlow Fees

CourtFlow may charge platform, booking, transaction or service fees.

Any fee payable by a player will be disclosed where applicable as part of the relevant transaction before payment is completed.

CourtFlow fees compensate CourtFlow for providing platform and transaction services.

Except where required by law, a CourtFlow fee may not be refundable merely because a player later changes their mind, cancels, does not attend or no longer wishes to participate.

Nothing in this section limits any right to a refund or other remedy that cannot lawfully be excluded.

6. Player Cancellations and Non-Attendance

Unless otherwise stated by the relevant Club, registering or paying for an activity reserves a place that may otherwise have been available to another player.

A player is not automatically entitled to a refund merely because they:

  • change their mind;
  • decide not to attend;
  • become unavailable;
  • choose not to participate;
  • arrive late or miss the activity; or
  • no longer wish to use the service.

The relevant Club may offer a more generous cancellation, refund, transfer or credit policy.

Where such a policy applies, it should be read together with these Terms.

Nothing in this section limits any right or remedy available under the Australian Consumer Law.

7. Club Cancellations and Changes

Clubs may sometimes need to cancel, postpone, relocate or materially change an activity.

The Club is responsible for managing such changes and any resulting refund, credit, replacement or other remedy, subject to applicable law and the arrangements applicable to that activity.

CourtFlow may provide technology to assist Clubs in administering cancellations, credits and refunds.

Nothing in these Terms limits any rights a consumer may have where a service is not supplied, is materially different from what was purchased, or otherwise fails to comply with a consumer guarantee.

8. Refunds

Refund eligibility will depend on:

  • applicable law;
  • the circumstances of the transaction;
  • the relevant Club's published refund or cancellation policy;
  • the nature of the activity or service; and
  • whether the service has already been supplied or a place has been reserved.

Where a Club approves a refund, the refund may be processed through CourtFlow, through the original payment method, by direct payment from the Club, or by another method agreed between the Club and player.

Players should retain evidence of refunds received outside CourtFlow.

Receiving a refund does not entitle a player to obtain an additional reimbursement for the same amount through another payment channel.

9. Payment Disputes and Chargebacks

If you believe a payment made through CourtFlow is incorrect, unauthorised, duplicated, or should be refunded, we encourage you to contact the relevant Club or CourtFlow promptly so the matter can be investigated.

Nothing in these Terms prevents you from exercising a legitimate right to dispute a payment through your bank, card issuer, payment provider or under the Australian Consumer Law.

However, you must not knowingly seek or retain duplicate reimbursement for the same transaction.

For example, if a Club has already refunded a transaction directly to you, you must not knowingly retain both that refund and a subsequent chargeback or payment reversal relating to the same amount.

CourtFlow may provide relevant transaction, booking, attendance, refund and communication records to payment providers or financial institutions when responding to a payment dispute.

CourtFlow may restrict future transactions where we reasonably consider an account to present an unacceptable payment risk, including because of repeated payment disputes or chargebacks.

10. Club Credit

Some Clubs may provide Club Credit through CourtFlow.

Unless expressly stated otherwise:

  • Club Credit is not cash;
  • Club Credit is not a bank deposit;
  • Club Credit cannot ordinarily be withdrawn as cash;
  • Club Credit may only be used for eligible transactions with the Club that issued it;
  • Club Credit may be subject to reasonable conditions disclosed when it is issued; and
  • Club Credit does not replace any refund or other remedy a consumer is legally entitled to receive.

CourtFlow records Club Credit balances and transactions on behalf of Clubs.

A Club must not use Club Credit to avoid providing a refund or other remedy required by law.

11. Transaction Restrictions

CourtFlow may restrict an account from creating new financial transactions where we reasonably consider this necessary to protect CourtFlow, Clubs, players, payment providers or other parties from financial loss or unacceptable payment risk.

Reasons may include:

  • repeated payment disputes or chargebacks;
  • suspected unauthorised or fraudulent payment activity;
  • attempted duplicate reimbursement;
  • misuse of payment or Club Credit functionality;
  • attempts to circumvent payment requirements; or
  • other circumstances creating a material payment or platform risk.

A transaction restriction may prevent an account from:

  • registering for paid Sessions;
  • entering paid Rumbles;
  • entering paid competitions or tournaments;
  • booking paid courts;
  • purchasing or renewing memberships;
  • purchasing Club merchandise;
  • using Club Credit for new transactions; or
  • creating other new financial commitments through CourtFlow.

Where appropriate, a transaction-restricted user may continue to access their account, transaction history, receipts and information concerning existing bookings or registrations.

A transaction restriction does not automatically cancel an existing purchase, remove an existing registration or affect any right or remedy relating to a transaction already completed.

Nothing in this section limits rights available under the Australian Consumer Law or a person's legitimate right to raise a payment dispute.

12. Account Suspension and Termination

CourtFlow may suspend, restrict or terminate access to CourtFlow where we reasonably consider this necessary to:

  • protect CourtFlow, a Club, players or other persons;
  • prevent fraud, misuse or abuse;
  • address serious or repeated payment risk;
  • respond to abusive, threatening, harassing or disruptive conduct;
  • protect the security or integrity of CourtFlow;
  • enforce these Terms;
  • respond to a material breach of applicable Club rules;
  • comply with legal or regulatory requirements; or
  • prevent material harm or financial loss.

Where reasonably appropriate, CourtFlow may use a more limited restriction, such as restricting transactions, instead of suspending the entire account.

CourtFlow may take immediate action where we reasonably believe this is necessary to protect people, funds, information or the security or integrity of the platform.

Where appropriate, CourtFlow may notify the affected user of the restriction or suspension.

Suspension or termination does not remove any rights or obligations relating to transactions completed before the restriction took effect.

13. Conduct

You must use CourtFlow lawfully and respectfully.

You must not use CourtFlow to:

  • harass, threaten, intimidate or abuse another person;
  • engage in fraudulent or deceptive activity;
  • interfere with another person's use of CourtFlow;
  • compromise or attempt to compromise another person's account;
  • access data or functionality without authorisation;
  • interfere with the security or operation of CourtFlow;
  • upload malicious code;
  • scrape or systematically extract information without permission;
  • circumvent restrictions or security controls; or
  • engage in unlawful activity.

CourtFlow may investigate suspected misuse and take reasonable steps to protect affected users, Clubs and the platform.

14. Club Rules and Participation Decisions

Clubs remain responsible for decisions concerning participation in their activities, including reasonable decisions relating to:

  • eligibility;
  • team selection;
  • grading;
  • skill level;
  • competition divisions;
  • safety;
  • player conduct;
  • membership; and
  • access to Club-operated activities or facilities.

A Club's decision to suspend or exclude a person from a Club activity does not necessarily mean that the person's CourtFlow account will be suspended.

Similarly, a CourtFlow account restriction does not necessarily determine a person's membership status with a Club.

CourtFlow may assist Clubs in administering their decisions but is not responsible for resolving every dispute between a Club and its members or participants.

Nothing in this section limits any rights a person has under applicable law.

15. Competitions, Tournaments, Rumbles and Results

CourtFlow provides tools for organising sporting competitions and recording results.

Clubs, tournament directors and other authorised organisers are responsible for administering their events and verifying information entered into CourtFlow.

CourtFlow does not guarantee that:

  • every result entered by a Club or organiser is correct;
  • every participant will receive a particular draw, opponent, partner, court or playing time;
  • rankings or seedings will produce a particular outcome; or
  • an external rating or ranking service will accept a result.

Where CourtFlow uses automated scheduling, ranking or balancing systems, these systems are intended to assist organisers and do not guarantee perfectly equal competitive outcomes.

16. Court Hire

Where CourtFlow is used to book a court or facility, the relevant Club or facility operator is responsible for making the booked facility available, subject to its booking conditions.

Users must comply with reasonable venue rules, access instructions and safety requirements.

Access codes, PINs or similar credentials supplied for a booking must only be used for the authorised booking and must not be shared except where reasonably necessary for authorised participants to access the facility.

17. Memberships

Where a Club offers membership through CourtFlow, the Club determines:

  • membership eligibility;
  • membership benefits;
  • membership period;
  • membership fees; and
  • Club-specific membership rules.

CourtFlow provides technology to administer the membership and associated payment.

Membership of a Club does not create membership of CourtFlow, and having a CourtFlow account does not automatically make a person a member of any Club.

18. Third-Party Services

CourtFlow may integrate with third-party services including payment processors, identity providers, communications services, sporting organisations, rating systems and access-control providers.

Those services may have their own terms and privacy practices.

CourtFlow is not responsible for outages, errors or acts of independent third-party services to the extent permitted by law.

Nothing in this section limits any responsibility CourtFlow has that cannot lawfully be excluded.

19. Availability of CourtFlow

We aim to keep CourtFlow reliable and available but do not guarantee uninterrupted or error-free operation.

CourtFlow may occasionally be unavailable because of:

  • maintenance;
  • software updates;
  • infrastructure failures;
  • third-party outages;
  • security incidents; or
  • circumstances outside our reasonable control.

We may modify, improve, replace or discontinue platform features from time to time.

Where a change materially affects an existing paid service, we will deal with any applicable consumer rights in accordance with Australian law.

20. Intellectual Property

CourtFlow and its software, branding, designs and platform content are protected by intellectual property laws.

Except where permitted by law or expressly authorised by CourtFlow, users must not copy, reproduce, reverse engineer, distribute, sell or commercially exploit CourtFlow software or proprietary content.

Users and Clubs retain ownership of content they submit to CourtFlow.

By submitting content, you grant CourtFlow the rights reasonably necessary to store, process, display and transmit that content for the purpose of operating and providing CourtFlow.

21. Privacy

CourtFlow handles personal information in accordance with its Privacy Policy.

By using CourtFlow, you acknowledge that information may be processed as reasonably necessary to:

  • operate your account;
  • administer registrations and bookings;
  • process payments;
  • communicate with you;
  • provide information to relevant Clubs;
  • prevent fraud and misuse;
  • resolve payment disputes;
  • maintain platform security; and
  • comply with legal obligations.

Refer to the CourtFlow Privacy Policy for further information.

22. Liability

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

To the extent permitted by law, CourtFlow is not responsible for loss caused by:

  • the independent acts or omissions of a Club;
  • sporting injuries or participation risks not caused by CourtFlow;
  • incorrect information supplied by a Club, organiser or user;
  • a user's failure to comply with Club or venue rules;
  • unauthorised use of an account caused by the user's failure to take reasonable care;
  • third-party services outside CourtFlow's reasonable control; or
  • events outside CourtFlow's reasonable control.

Where CourtFlow is legally entitled to limit its liability for a service, any limitation will apply only to the extent permitted by law.

23. Indemnity

To the extent permitted by law, you are responsible for loss reasonably incurred by CourtFlow as a direct result of your unlawful use of CourtFlow, fraud, deliberate misuse of the platform, or material breach of these Terms.

This section does not require a consumer to indemnify CourtFlow for loss caused by CourtFlow's own breach, negligence or failure to comply with applicable law.

24. Changes to These Terms

CourtFlow may update these Terms from time to time as the platform, applicable law or our services change.

The current version will be published on CourtFlow with its effective or last-updated date.

Where a change is material and materially affects existing users, CourtFlow may provide additional notice where reasonably appropriate.

Changes to these Terms do not retrospectively remove rights or remedies that arose under applicable law or the terms applying to an already-completed transaction.

Continued use of CourtFlow after updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by law.

25. Governing Law

These Terms are governed by the laws applicable in Victoria, Australia.

You and CourtFlow submit to the jurisdiction of the courts and tribunals having jurisdiction in Victoria, subject to any rights a consumer has to bring proceedings in another jurisdiction under applicable law.

26. Contact and Complaints

If you have a question, complaint, payment concern or believe an account restriction has been applied incorrectly, contact CourtFlow using the contact details or support facility provided on the CourtFlow website.

For issues relating specifically to a Club activity, players should generally contact the relevant Club first.

CourtFlow may become involved where the issue concerns:

  • operation of the CourtFlow platform;
  • a CourtFlow fee;
  • payment processing through CourtFlow;
  • account access or restrictions;
  • privacy or security;
  • suspected platform misuse; or
  • another matter for which CourtFlow is responsible.

Nothing in this complaints process limits a person's right to contact a regulator, financial institution, payment provider or other body, or to exercise rights available under Australian law.

You can also reach CourtFlow at:

Email: info@courtflow.com.au